Why would you design for a customer who has left your business? @mrmacleod explains why this matters. https://t.co/yGmx9sKZRM

We made it our business to find out what people think of us. https://t.co/riqSK3PVAi

""What if everyone did what I’m about to do?"" As part of our #LeadersInChange series, @Cennydd led an eye-opening discussion...

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